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  • Rates specified are for a minimum of 24 hours borrower. Additional hours will be calculated, per hour up to a maximum of 5 hours only.


  • If the BORROWER or GUARANTOR breaches the terms and conditions, action will be taken to blacklist (CTOS) BOTH PARTIES and billed 10% outstanding payments each month.



  • MKAZ reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental.



  • MKAZ TRAVEL NETWORK SDN. BHD may agree to extend the borrowing period as long as you do inform us 2 days before the end of borrowing day. If you are failed to do so we reserve the right to terminate the borrowing agreement and we have the right to charge you base on daily rate (24 hours) until we get our vehicle back.



  • Borrower must be between the age of 17 and 65 years old.
  • Borrower must possess a valid local driving license or international driving permit with qualified driving experience of at least one year. Probational licence holders will not be accepted.



  • Photocopy of driver NRIC / Passport and License, Photocopy of NRIC / Passport of guarantor, Utility bill and Business card (if any).



  • For delivery or collection out of business location an additional charge per way may be imposed, depending on distance, accessibility of the destination and time of day.
  • Details on the charges and procedures will be made available at time of enquiry.



  • Speed limit for highway in Malaysia is 110 KM/hr, while normal road is 90 KM/hr. Please drive carefully and obey traffic rules.



  • In addition to the rent charges, the customer is required to have a cash security deposit and an equivalent as a guarantee of proper usage of the vehicle for the entire duration of the contract, sum which will be reimbursed if no damage or summons is notified after 14 working days after return the vehicle.
  • Non Malaysian: A minimum amount of RM300.00 (refundable security deposit) is required upon picking up the car and the amount may change depending on the car selection. MKAZ will notify customer regarding the amount of deposit needed after the booking has successfully been made.


  • MKAZ accepts the following credit & debit cards: Visa and MasterCard. Third party credit cards are not accepted. The credit card presented must be in the name of the authorized renter. MKAZ reserves the right to refuse its car rental services if this term is not met. Cash deposits are not acceptable.



  • Booking deposit of RM300.00 are non- refundable and a penalty of RM300.00 will be imposed if cancellation is made before 24 hours from the date of borrower.



  • The Hirer accepts responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer's deposit shall be forfeited. The possibility of such incident would be as follows:-
  • Scratches on car body which have to be re-paint
  • Minor or major damaged on all front & rear lamps
  • Broken / smash windshield, window glass & wiper
  • Damaged on car seats (eg. Cigarettes burn marks, stains, etc.)
  • Fender & bumper bend or fall out
  • Any missing & damage items relating to the car
  • Hirer must always make sure the vehicle's water temperature is always at normal level. Should hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our respond team. For long distance drive, hirer must regularly check the water level and add in water if needed and engine oil of the rented vehicle.
  • Failure to inform MKAZ on any damages or potential damages may results in suffering a breakdown, such as major damage to the engine, transmission and suspension. The cost of repairing will be under hirer’s full responsibility.
  • In the case of major damaging happen to MKAZ car(s) that require MKAZ to claim compensation from Insurance Company, then the time spend on claiming from the Insurance company and sending for repairing would have resulting losses to MKAZ.
  • The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.
  • All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for missing items or accessories or damages ,tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.
  • The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.
  • The hirer is required to contact our representatives to inform us for any event of accidents or car theft.
  • As such, no replacement of car by MKAZ and hirer are liable to pay the excess fees. Hirer's deposit with balance of hire rates (if any) paid to MKAZ shall be forfeited.



  • All vehicles are fully insured with standard motor vehicle policy. However the hirer is always for an amount equivalent to the excess clause not exceeding MYR2,500 (Group A), MYR3,500 (Group B), MYR5,500 (Group C) and MYR10,500 (Group D).
  • Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to MKAZ vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:-
    • MYR 1,000 (Group A), MYR 2,000 (Group B), MYR 3,000 (Group C) and MYR 5,000 (Group D).by purchasing optional Excess Protection for MYR20.00 per day (Group A), MYR30.00 per day (Group B), MYR40.00 per day (Group C) and MYR50.00 per day (Group D).


  • CDW will only be effective subject to availability of a police report within 24 hours from the time of accident. Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer.



  • MKAZ have the right to claim for compensation of company losses of future revenues when an accident disables a vehicle. Hirer is always liable to pay for the compensation of company losses which estimated based on the number of days to have MKAZ vehicles repaired. Rental rates is subject to MKAZ review and approval.



  • In case of accidents involving the vehicle, the Hirer shall:
    1. Obtain the names, identity card numbers, address of the parties involved and of the witnesses.
    2. Notify MKAZ immediately and completing forthwith MKAZ Accident Report Form and complying with all requests of MKAZ to provide assistance in any litigation or investigation relating to such damage or accident.
    3. Notify the police or other proper authority within twenty-four (24) hours from the time of occurrence of the accident and shall supply such information, drawings and assistance in connection with the accidents as the police may require.
    4. In any emergency situation, such as breakdown, MKAZ has its own appointed towing company. Hirer may contact MKAZ representative number given on the guideline sheet (24 hours including public holidays) for further advice.



  • 5000 kilometers per month for service and maintenance.



  • Damage caused by negligence, such as punctures and burst tires, fuel errors, lack of battery charge due to forgetting to turn off electrical appliances, loss or damage to the vehicle accessories.
  • Rates do not include refundable security deposit,petrol, toll fees (cash, Smart Tag or Touch ‘n Go), Damage waiver (CDW),additional driver,theft excess, Personal Accident Insurance (P.A.I), Singapore permit, parking charges, traffic fines, airport charges, fuel & other optional charges.



  • MKAZ vehicles cannot be driven into Singapore, Thailand, Brunei and Indonesia. Subsequently MKAZ vehicles are prohibited from being loaded onto other modes of transportation via sea, river and air for usage from mainland to Langkawi, Tioman, Redang, Pangkor Island etc.



  • MKAZ reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all monies paid by hirer will be refunded in full without further obligation or liability on the part of The Company.
  • No refunds, either in part on in full, will be made for unused borrow. For cancellation of booking at any time by borrower, booking fees paid shall be forfeited.
  • All cancellation must be notified 24 hours before the booking date.In the event of any cancellation, the following fees will be applicable:
    1. Weekdays (excluding public holiday) - Full refund if cancellation notified 24 hours before the booking dates.
    2. Weekends, peak hour and public holidays - No refunds, either in part on in full.
  • For all refund process, payment will be made within 30 calendar days.



  • The borrower shall pay the owner for the borrow of the vehicle the sum or sums specified in the Borrow Document upon vehicle and authorizes the owner to charge all amounts payable to the owner.
  • Methods of payment accepted are credit card (MasterCard/Visa) with a 3% surcharge, telegraphic transfer, cash deposit, cash on delivery,e-wallet and online banking. Whatever the method of payment, funds must have cleared in our account by the payment deadline.
  • For credit card payments made online, we reserve the right to require a Letter of Authorization to verify legitimate use of the card.



  • In addition to the rent charges, the customer is required to have a cash security deposit and an equivalent as a guarantee of proper usage of the vehicle for the entire duration of the contract, sum which will be reimbursed if no damage or summons is notified after 14 working days after return the vehicle.



  • Borrower will be charged an additional of RM50 for every summons paid by MKAZ TRAVEL NETWORK SDN. BHD. 
  • Borrower is always responsible for all parking fees and traffic fines incurred during the borrower period.



  • All prohibited goods (such as pirated VCDs, drugs, alcohol, etc.) and goods with an unpleasant odour are also strictly prohibited from being carried in the vehicle (e.g. durian, salted fish. Etc.). *Borrower will be responsible to pay all costs of removing odours, including air- conditioning service and loss of borrower days for the company.



  • Smoking is prohibited inside the car. Penalty MYR300 will be charged for cleaning any unpleasant odour.



  • For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of MYR1.00 per KM after 500 KM exceeding the service limit.
  • Hirer is liable for any cost of damages happen due to failure of bringing the vehicles for servicing.



  • Upon returning, the car has to be in the same condition as when it was delivered. Falling which, the borrower will be liable for the cost of restoring the vehicle to its original condition.





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